Privacy policy

Whoops | Privacy & Discreet Shipping Policy

At Whoops, we know that privacy isn't just a preference—it’s a right. We are committed to protecting your personal data and ensuring that your shopping experience remains 100% confidential from the moment you browse our site to the moment your package arrives.

1. What Information Do We Collect?
To process your order, we collect basic information:

Contact Details: Name, phone number, and email address.

Delivery Details: Your physical shipping address.

Device Data: IP address and cookies (to help the website remember your cart and improve your experience).

2. The Whoops "Privacy First" Promise
We never sell, rent, or leak your data to third-party marketing agencies. Your information is used strictly for:

Fulfilling your orders.

Sending order tracking updates.

Improving our product range based on general (not individual) trends.

3. 100% Discreet Shipping (Crucial)
We take extra steps to ensure your purchase stays between us:

Plain Packaging: All orders are shipped in standard, non-transparent flyers or boxes with no "Whoops" branding, logos, or product descriptions on the outside.

No Product Mentions: The courier airway bill will list the contents as "Healthcare" or "Personal Care" items.

4. Payment Security

Cash on Delivery (COD): No financial data is stored.

Digital Payments: If you pay via Bank Transfer, EasyPaisa, or JazzCash, we only see the confirmation of payment. Your banking credentials are never stored on our servers.

5. Data Retention
We only keep your address and contact history to make future checkouts faster for you. If you would like us to permanently delete your order history from our system, you can contact us at any time, and we will wipe your data within 48 hours.

6. Cookies & Tracking
We use cookies to keep our website functional. You can choose to disable cookies in your browser settings, though this may prevent you from adding items to your cart or completing a purchase.

7. Third-Party Services
We only share your address and phone number with our trusted courier partners PostEx for the sole purpose of delivery. They are legally bound to use this information only for shipping.